Medical Receptionist/Front Desk

About the Role

The Patient Access Representative serves as the first point of contact for patients and visitors, delivering exceptional customer service while ensuring accurate registration, scheduling, insurance verification, and administrative support. This role is essential to creating a positive patient experience, supporting efficient clinic operations, and facilitating seamless access to care through accurate documentation, effective communication, and collaboration with the healthcare team.

Responsibilities

• Efficiently registers patients, in person or via phone, capturing and verifying all required information to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
• Completes pre-visit planning to ensure a seamless patient experience.
• Assigns the appropriate Guarantor for each patient.
• Greets and provides courteous customer service to internal and external customers.
• Ensures patients receive necessary disclosures, privacy information, and sign the Consent to Treat documentation.
• Verifies insurance eligibility and benefit information using real-time eligibility; reviews the insurer’s response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered into the system.
• Collects financial obligations from patients and/or refers patients to Patient Financial Services for financial counseling.
• Uses resources, tools, and procedures to complete accounts in assigned work queues.
• Coordinates requests for release of medical information.
• Performs other duties as assigned.

Requirements

• 16 years old or older.
• Previous customer service experience.
• Ability to meet and maintain necessary background checks as aligned with position functions.
• Ability to communicate in the English language for effective written and verbal correspondence.
• Capable of making independent decisions with strong critical thinking and problem-solving skills.
• Knowledge of basic computer functions and Microsoft Office applications.
• Ability to perform basic math functions and count money.
• Ability to respond appropriately to unpredictable situations and diverse patient populations.
• Ability to work autonomously and as a team.
• Ability to multi-task.
• Ability to travel to other Ridgeview clinics, including Chanhassen, Excelsior, and Belle Plaine, as needed to provide staffing coverage and support clinic operations.

Preferred Qualifications

• High school graduate or equivalent.
• One year of medical office experience or completion of a Medical Administrative Assistant/Medical Receptionist Certificate.
• Previous electronic medical software experience.
• Bilingual.

Benefits

Ridgeview strives to provide comprehensive and market-competitive benefits to meet the needs of our employees and their families. Click here to view the benefits available.