Medical Receptionist/Front Desk

Brief Description Purpose of Job This position is responsible for creating a positive first impression to the patients, the complete and accurate registration and scheduling for patients and various administrative duties. Job Functions Efficiently registers patients, in person or via phone, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission. Completes pre-visit planning to ensure seamless patient experience. Assigns the appropriate Guarantor for each patient. Greets and provides courteous customer service to internal and external customers. Ensures patient receive necessary disclosures, privacy information, and sign the Consent to Treat documentation. Verifies insurance eligibility and benefit information using real time eligibility; reviews the insurers response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered into the system. Collects financial obligations from patients and/or refers patient to Patient Financial Services for financial counseling. Uses resources, tools and procedures to complete accounts in assign work queues. Coordinates requests for release of medical information. Performs other duties as assigned. Minimum Education/Work Experience 16 Years oldPrevious Customer Service Experience Knowledge/Skills/ Abilities Ability to meet and maintain necessary background checks as aligned with position functionsAbility to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned aboveCapable of making independent decisions with the use of strong critical thinking and problem solving skillsKnowledge of basic computer functions and Microsoft Office applicationsAbility to perform basic math functions and count moneyAbility to respond appropriately to unpredictable situations and diverse patient populationsAbility to work autonomously and as a teamAbility to multi-task Preferred Qualifications High school graduate or equivalentOne year of medical office experience or completion of Medical Administrative Assistant/Medical Receptionist CertificatePrevious electronic medical software experienceBilingual Link to Employee Health Physical Demands Compensation Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials. Benefits Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families. Click here to view the benefits available.