Medical Receptionist-Fayetteville

Responsibilities

• Promote a healthy work environment
• Schedule appointments on provider schedules
• Review schedules based on provider preference lists and update appropriately
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Pre-registration
• Reviewing revenue reports to ensure charges are billed appropriately
• Covering co pay/balances due for each patient
• Checking in patients for appointments
• Checking out patients for appointments
• Phone support – Incoming and outgoing phone calls
• Scanning and faxing documentation
• Confirmation phone calls
• General Performance Criteria: Performs critical job functions that lead to a stream-lined and efficient patient experience
• Maintains attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
• Mets performance measures in place for each job function and complete job functions by established review date
• Works collaboratively with staff and management
• Communicates: Maintains confidentiality related to patients, family and employees and information specific to service area
• Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served
• Answers the telephone and routes calls to proper person
• Records and delivers messages when personnel are unavailable for telephone calls
• Uses appropriate diction and grammar in conversations
• Customer Service: Employs professional manners and tact in all dealings
• Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness
• Adheres to hospital confidentiality statement
• Service Specific Skills: Receives and distributes messages, packages and supplies to the appropriate person or place
• Implements the day-to-day operations of specific service or environment
• Maintains a safe and secure environment
• Equipment: Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine and typewriter

Qualifications

• High school graduate or equivalent, business school or formal secretarial training a plus
• One to two years’ experience preferred

Skills

• Multi-line telephones
• PC and appropriate software knowledge
• Knowledge of office equipment and supplies
• A solid understanding of service-related terminology
• Good communication skills both oral and written as well as good interpersonal skills required

Benefits

Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the state

Pay

Pay Range: $19.00-$25.00 Pay is based on experience, skills, and education