Medical Receptionist - Family Medicine Clinic - Full Time

About the role

Welcome to Holy Name, a medical center committed to providing comprehensive care that heals the body, mind, and soul. As a member of the Practice team, you will work in both Front and Back Office Clerical and Clinical services.

Responsibilities

• Answers phone, schedules patient appointments in strict adherence to physician schedule, keeps abreast of physician’s overall routine schedule in order to contact physician with messages when he/she is not in the office.
• Greets patients in a friendly and professional manner.
• Obtains completed registration forms for each new patient.
• Updates demographic profile at each patient visit.
• Collections payment for services rendered at the time of appointment and for any past due balances.
• Processes requests for patient medical records and/or patient information during office sessions (i.e., patient records, diagnostic test results, other healthcare facilities).
• Reschedules patient appointments as needed (i.e., physician unavailable, delay in appointment schedule, cancellation of physician session).
• Activates and deactivates phone service at the beginning and end of clinic session.
• Reviews the physician on-call schedule with the phone service at the end of clinical hours (i.e., Monday - Friday and weekend hours).
• Reviews and/or updates patient insurance information.
• Depending on the practice, may obtain pre-authorization for various procedures ordered by the physician for individual patients, schedules the patient for the service.
• Distributes correspondence and patient information from patient medical records in accordance with established policies.
• Photocopies and processes forms.
• Opens, date stamps and distributes mail. Pulls medical record for all diagnostic test results and consults received, attaches mail to the chart for physician review.
• Performs follow-up required by physician when chart is returned.
• May be requested to substitute for other office personnel as trained.
• Adheres to Compliance Plan.

Requirements

• High School Diploma or equivalent experience.
• 1+ years experience.

Qualifications

• Medical Terminology and strong customer service skills required (High proficiency).

Skills

Medical Terminology and strong customer service skills required (High proficiency).

Benefits

Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life. We offer low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care. Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking.

Pay

Pay Range: $16.00/hour - $20.00/hour

Schedule

Not specified