Medical Receptionist - Family Health Center of Mission

About the role

Join our team as the welcoming face of our healthcare facility. We're looking for a dynamic Front Desk Receptionist who thrives in a fast-paced environment and enjoys making a positive impact on patients' experiences.

Responsibilities

• Greet and direct visitors with a smile, providing clear instructions and ensuring they feel comfortable and informed.
• Handle copay collections, appointment scheduling, paperwork preparation, and reminder phone calls with precision and care.
• Keep patient files up-to-date and balanced, ensuring all information is entered correctly.
• Answer calls professionally, screen and take messages, and address caller needs with exceptional customer service.
• Assist with computer input, typing, scheduling, form preparation, correspondence, data compilation, and various projects to support the office team.
• Maintain office equipment and supplies, keeping the reception area clean and orderly.
• Take on additional tasks and projects as needed, contributing to the overall success of the team.
• Create a lasting, positive impression on every patient who walks through our doors.

Requirements

• High school diploma or equivalent.
• At least 1 year of receptionist experience, preferably in a healthcare setting.
• Proficiency in MS Word, Outlook, Excel, and EMR systems (preferably Allscripts).
• Excellent communication skills to interact effectively and courteously with callers, physicians, and staff.
• Strong ability to prioritize, multi-task, and pay close attention to detail.
• Ability to work well within a team and independently in a high-stress environment.

Benefits

• Impactful role as the first point of contact for patients, making a difference in their healthcare journey.
• Supportive and friendly team that values collaboration and mutual support.
• Opportunities for professional development and career advancement.
• Clean, organized, and welcoming workspace.