Medical Receptionist Contingent

About the role

The role serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff. Responsibilities include greeting, instructing, and assisting customers, obtaining and communicating necessary patient information, and facilitating efficient patient flow through the office.

Responsibilities

• Greets all individuals arriving at the office courteously and ensures their needs are met.
• Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient's arrival.
• Accurately completes patient forms, collects payment, and ensures charges are posted to the billing system.
• Retrieves and files EMR/paper charts and miscellaneous reports.
• Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner.
• Schedules and confirms appointments based on office protocols.
• Assists with rescheduling clinics and contacting patients.
• Communicates with leadership when overbooks are not approved.
• Sends out necessary New Patient paperwork via MyChart or mail.
• Works the daily Work Queue (WQ).
• Maintains daily payment and charge posting balancing and correctness.
• Supports overdue report management and patient outreach.
• Maintains a neat work area and waiting room.
• Serves as a backup to the Medical Reception team, as needed.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school.
• Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• Minimum 1-2 years of experience in a medical or physician office or customer service environment preferred.
• Understanding of verification of insurances.
• Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette.
• Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities.
• Service-oriented; responsive to customer needs and courteous in approach.
• Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel/Outlook, intranet and computer navigation.
• Ability to compute mathematical calculations to perform position responsibilities.
• Knowledge of medical terminology to perform position responsibilities.
• Ability to work collaboratively in a team-oriented environment; displays professional and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, patients, family members, vendors, outside customers and couriers.
• Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
• Ability to exercise sound judgement and problem-solving skills.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to travel to other office/practice sites and meeting and training locations.
• Successful completion of IHA competency-based program within introductory and training period.

Qualifications

Education: High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.

Credentials/Licenses: None

Minimum Experience: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Skills

Understanding of verification of insurances.

Excellent written (legible), verbal and face-to-face communication skills, including proper phone etiquette.

Proficient/knowledgeable in patient care procedures and organizational policies related to position responsibilities.

Service-oriented; responsive to customer needs and courteous in approach.

Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, Microsoft Word /Excel/Outlook, intranet and computer navigation.

Ability to compute mathematical calculations to perform position responsibilities.

Knowledge of medical terminology to perform position responsibilities.

Ability to work collaboratively in a team-oriented environment; displays professional and friendly demeanor.

Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, patients, family members, vendors, outside customers and couriers.

Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.

Good organizational and time management skills to effectively juggle multiple priorities and time constraints.

Ability to exercise sound judgement and problem-solving skills.

Ability to handle patient and organizational information in a confidential manner.

Ability to travel to other office/practice sites and meeting and training locations.

Benefits

N/A

Pay

N/A

Schedule

Rotating Shift