Medical Receptionist - Christian Family Medicine

Christian Family Medicine, a Fast Pace Health brand, strives to provide a best-in-class patient experience in every interaction. We are changing the delivery of healthcare in rural communities by integrating excellent patient care, education, accessibility, and community service in a way that puts the patient’s needs first and improves the health status of our communities.

About the role

We are seeking a highly-skilled, experienced Medical Receptionist to join our growing team. Our ideal candidate will be deeply committed to nurturing our Fast Pace mission of teamwork, communication, empowerment, and quality care in a friendly and encouraging environment. You will have the support and mentoring you need to grow your clinical competencies and can offer you a rewarding career path.

Responsibilities

• Demonstrates a high level of customer service to greet, register, and discharge all patients.
• Accurately collect and input patient demographics and financial information at the time of registration for all patients.
• Verifies and updates all patient insurance information at the time of registration.
• Maintains strong knowledge of medical insurance plans including but not limited to co-pays, deductibles, and coverage limits.
• Stays up to date with all changes to government and commercial insurance plans.
• Maintains a high-level understanding and knowledge of the Fast Pace Self-Pay program.
• Collects all insurance, co-pays or deductibles, or Self-Pay amounts at the time of registration of each patient.
• Answers the phone with a polite, patient-centered manner demonstrating a commitment to positive patient experiences through outstanding customer service.
• Maintains Fast Pace customer service levels and facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff appropriately.
• Retrieves, faxes, or mails medical records to primary care providers as needed. Coordinate medical records process for continuation of care.
• Willing to cross-train on back-office clinical skills in order to perform in a cross-functional role as needed.
• Completes all mandatory compliance training and consistently follows processes and procedures to maintain compliance standards.
• Maintains friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers, and managers.
• Performs the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.
• Responsible for folding towels, cleaning tables, and helping patients with exercise equipment.
• Welcome new employees on their first day in the clinic and facilitate introductions to team members, clinic tours, and an overview of clinic processes.
• Actively assist new employees with learning activities and completing required training.
• Support new employee training by providing job shadowing, demonstration, and coaching opportunities.
• Demonstrates proficiency with basic PC skills to include typing, utilization of a mouse, and ability to use basic software such as MS Outlook and Word.
• Maintains the overall cleanliness of the office as needed to support the team and clinic environment, which may include taking out garbage, organization and cleanliness of desk, patient and office space, and assistance with other team members to achieve a strong professional appearance for our employees, patients, and visitors.
• Responsible for keeping the reception area clean and organized.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or its equivalent.
• Current CPR license.
• 1 year of customer service experience, preferably in urgent care (Level 1).
• 3 years’ experience in billing and coding and intermediate computer skills, including typing 70-100 words per minute, knowledge of Microsoft Office (Word, Excel), and intermediate Excel skills (basic formulas and VLOOKUP) (Level 2 and 3).
• 1 year of medical office experience with basic medical terminology and insurance knowledge preferred.
• 1 year of experience with basic use of PC, including using a mouse and standard software such as MS Office (Outlook and Word).
• Ability to comply with company standards of operations and adhere to core values of teamwork, communication, empowerment, quality of care, and friendliness.
• Ability to promote and maintain a respectful culture of employee, employer, patient, and business confidentiality.

Benefits

• Competitive compensation.
• Holiday pay and PTO.
• Medical, dental, and vision benefits.
• Work-life balance support.
• Opportunity to participate in community events and outreach programs, including seasonal parades, book drives, festivals, trunk-or-treating, fun runs, and more.
• Team celebrations, including dressing up for holidays and potlucks.