Medical Receptionist Call Center 1

Essential Responsibilities

• Liaison between physician and patient
• Makes, reschedules and cancels appointments
• Answers and directs telephone calls appropriately and obtains detailed information when making patient office appointments in the EMR system
• Greet patients in a pleasant, polite and professional manner in person and over the telephone, triages and acts as an information resource for patients, customers, vendors and internal personnel
• Collections co-pays/payments on patient accounts
• Absorb by the policies, procedures, guidelines, rules, testing, security administration and confidentiality of the Patients and Practice under the guidelines of OSHA and HIPAA Laws safeguards
• Works varying or longer schedules if needed
• Displays consistent positive and polite approach towards patients, customers, vendors, management and co-workers
• Cross trains with other office positions and provides coverage for other positions as needed or directed

Essential Skills

• Performs other duties as required
• Comfortable multi-tasking with a sharp attention to detail
• Performs duties accurately in a timely and efficient manner
• Demonstrate exemplary customer service skills
• Excellent interpersonal skills, with a strong ability to remain cordial throughout the workday as well as to maintain patience under occasional stressful situations
• Excellent verbal and written communication skills
• Computer skills: data entry, knowledge of EMR, or ability to be trained
• Demonstrates strong time management skills and organizational skills
• Must be able to exercise discretion, diplomacy and tact in patient and staff interaction
• Must consistently display patience, courteousness and respect

Education and Experience

• Required: High School graduate or GED
• Prior Medical office experience preferred, but will train qualified candidate

Work Environment

• This job operates in a professional medical office environment
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Dress Attire Required: Scrubs and appropriate footwear

Days/Hours

• This job typically requires a Monday through Friday schedule for a 36 work week, although the schedule may vary depending upon the needs of the Practice

Physical Demands

• While performing the duties of this job, the employee is regularly required to see, talk and hear
• The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
• This position requires the ability to occasionally lift office and medical products and supplies, up to 20 pounds