MEDICAL RECEPTIONIST

Duties and Responsibilities

• Reception Area:
  • Checks in patients, runs insurance eligibility, acquires patient financial status, collects co-pays as appropriate or collects fees from patients eligible for the sliding scale.
  • Collections: Collects fees at discharge for services added during visit.
  • Customer Service: Provides courteous, helpful, accurate and proactive communication and problem solving for patients.
  • Teamwork: Helps members of the team with workload.
  • Pre-registration and Confirmation Calls: Supports administering patient surveys, updates and verifies patients previous balance, initiates a collection plan for patient, registers new patients, obtains personal, financial and other required information, completes patient information and demographic information fields in electronic medical record, reconciles cash receipts daily, schedules appointments, records patient no-shows and cancellations, provides information about health services and program eligibility, including MediCal, refers uninsured patient to the Application Assistant, reports any patient concerns or complaints to supervisor, assists in the maintenance of reception area/waiting room, helps with scheduling for CPSP providers and health educators, Mental Health providers and group medical visits, maintains updated calendar of services offered including support groups, group medical visits, classes, etc., assists in providing information to patients, assists patients with completing required paperwork.
  • Phone Area: Answers all incoming phone calls and directs them to appropriate individual or department, makes appointments as directed by appointment policies, routes new patients through new patient process, routes triage calls to appropriate RN, provides clinical staff with timely and clear communication regarding patient needs, assists patients in problem solving medication prescription delays and routes medication questions to the on-call nurse or provider, provides information about clinic services and program eligibility, including MediCal.
• Other Duties: Participates in ongoing training, meets customer service standards, follows all SRCH policies & procedures, assists with scheduling for CPSP providers and health educators, Mental Health providers and group medical visits, helps with scheduling for CPSP providers and health educators, Mental Health providers and group medical visits, assists in providing information to patients, assists patients with completing required paperwork, provides information about clinic services and program eligibility, including MediCal, participates in ongoing training, reports any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures, complies with HIPAA policies, demonstrates knowledge of compliance issues within the community clinic environment, demonstrates a