Medical Receptionist Call Center 1

Responsibilities

• Answer and manage a high volume of inbound and outbound calls in a professional and courteous manner.
• Schedule, reschedule, and confirm patient appointments accurately using electronic health record (EHR) systems.
• Provide patients with clear and concise information about medical services, office policies, and procedures.
• Verify patient information and insurance details to ensure accuracy and compliance with healthcare regulations.
• Maintain patient confidentiality and comply with HIPAA and other relevant privacy laws at all times.
• Document call details, patient inquiries, and appointment information accurately in the call center database.
• Collaborate with healthcare providers and administrative staff to resolve patient issues and improve service delivery.
• Assist with administrative tasks such as processing patient forms, handling referrals, and managing waitlists.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or call center role, preferably within a healthcare setting.
• Basic knowledge of medical terminology and healthcare office procedures.
• Proficiency in using computer systems and electronic health record (EHR) software.
• Strong communication skills, both verbal and written.

Benefits

• Competitive base salary.
• Generous benefits package including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.
• Monday-Friday schedule from 8:30am-5:00pm.