Medical Receptionist (BMG)

Reports to the Practice Manager and works under the direction of the Clinical Supervisor, Office Supervisor, and/or Office Coordinator.

Mission, Values and Service Goals

• Mission: We deliver outstanding care, inspire health, and connect with heart.
• Values: Trust. Respect. Integrity. Compassion.
• Service Goals: Personally connect. Keep everyone informed. Be on their team.

Responsibilities

Reception and Clerical Duties

• Receive and greet patients and visitors in a professional, cheerful manner and provide all reasonable assistance.
• Check patients in for their appointments.
• Answer the telephone and take and relay messages to clinical staff accurately.
• Schedule patients with physician providers and maintain appointments with physician(s) rotation.
• Obtain demographic and insurance information from the patient and accurately enter the data into the practice management system.
• Ensure that the patient data in the practice management system is accurate by verifying insurance information with patient at each visit and updating patient accounts as needed.
• Maintain patient records, enter charges, and post services performed by the provider.
• Enter prescription refills into the electronic medical record and send them to the appropriate clinical staff for approval.
• Schedule medical testing, procedures, ancillary services, and surgeries for patients.
• Provide patient with instructions on the prep for scheduled procedure or test and follow up with written instructions when appropriate.
• Obtain insurance pre-certification for patient procedures and ancillary tests or complete electronic medical record flow sheet and send information to the appropriate person.
• Page physician when necessary and send information regarding call status and imaging assignments daily.
• When applicable, enter data into specialty computer programs such as Carelink and Cardionet; ensure that orders are entered correctly and monitors are sent to patients.
• Perform clerical duties including faxing, copying, typing notes, and memos.
• Order office supplies and maintain adequate inventory of supplies.
• Open and sort mail daily.

Basic Patient Care Duties

• Assist the physician if necessary.
• Escort patients to exam room in a professional and courteous manner in the absence of clinical staff.

Professional Development and Additional Duties

• Participate in committees as requested.
• Enhance professional growth and development through in-service meetings and educational programs as approved.
• Complete other job-related duties and projects as assigned.

Organizational Responsibilities

• Attend and participate in department meetings and be accountable for all information shared.
• Complete mandatory education, annual competencies, and department-specific education within established timeframes.
• Complete annual employee health requirements within established timeframes.
• Maintain license/certification, registration in good standing throughout the fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilize appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adhere to regulatory agency requirements, survey process, and compliance.
• Comply with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Requirements

• High school diploma or equivalent is preferred.
• Minimum of 17 years of age.
• A minimum of one-year related office experience, with medical terminology and coding experience, is preferred.
• Ability to speak and write Spanish is desired.

Skills

• Demonstrates high level of interpersonal skills necessary to consistently interact with visitors, clients, and staff members in a professional, courteous manner to project a positive image.
• Demonstrates good communication and telephone usage skills to effectively communicate both verbally and in writing to a variety of internal and external contacts.
• Requires knowledge of billing and office procedures and proficient typing and computer skills to complete tasks in an accurate and efficient manner.
• Demonstrates ability to work in a team environment with other clerical and clinical staff and with physicians.
• Requires analytical skills necessary to solve patient problems and interpret data.

Working Conditions

• Works in a medical office environment.
• Flexible work hours.

Physical Demands

Requires the physical ability and stamina to perform the essential functions of the position.