Medical Receptionist-Bilingual (English and Spanish)

Job Summary

Medical Receptionists are the initial point of contact for all patients, handling both in-person and phone interactions. Their primary responsibility is to ensure a welcoming and efficient experience for patients, treating them with respect and compassion.

Job Duties And Responsibilities

• Welcome and greet patients and visitors, in person or on the telephone.
• Answer or refer inquiries, verify insurance/eligibility information, and ensure appropriate forms are signed and dated.
• Verify patient demographics and insurance information when scheduling appointments.
• Notify back office staff when patients have arrived (if applicable).
• Prepare lab requisition forms as requested by physicians (if applicable).
• Scan Radiology and Lab requisitions to patient files (if applicable).
• Record outcomes of reminder calls made to patients scheduled for procedures, Radiology, Labs, and in-office appointments in AdvancedMD.
• Keep patient appointments on schedule by reviewing service delivery compared to schedule; notify Manager/Supervisor of service delays.
• Comfort patients by anticipating their anxieties, answering questions, and maintaining the reception area (if applicable).
• Ensure availability of treatment information by filing and retrieving patient records.
• Help patients in distress by responding to emergencies.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; report needed changes.
• Contribute to team effort by accomplishing related results as needed.
• Aid in the creation of new patient welcome packets.
• Exhibit behavior and communication skills that demonstrate LA CENTA commitment to superior customer service, including quality, care, and concern with each internal and external customer.
• Follow opening and closing switchboard procedures according to site-specific policies (if applicable).
• Handle all phases of telephone communications, including scheduling in-office appointments, allergy testing, and obtaining test authorizations.
• Routinely forward messages and handle emergency calls appropriately according to site-specific policies.
• Maintain accurate directories of providers' phone numbers.
• Maintain accurate daily schedule and communicate as appropriate.
• Maintain awareness of duties of each department in order to process calls efficiently.
• Act as translator as needed with patients and as requested by physicians (if applicable).
• Absorb and enter information into the EMR system.
• Request patient records as needed for physicians (if applicable).
• Inform physicians when consults are requested.
• Report urgently needed switchboard equipment repairs to Supervisor/Manager.
• Use, protect, and disclose patients’ protected health information according to HIPAA guidelines.
• Adhere to safety policies and procedures at all times.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED Required
• 1-2 years operator PBX/switchboard experience
• At least 1 year of front desk/patient experience in a medical setting
• Bilingual - Fluent in English & Spanish preferred
• Ear Nose Throat & Allergy specialty clinic experience preferred
• General knowledge of HIPAA and CPT codes
• Reliable transportation and ability to travel within various Los Angeles based clinics as needed
• Excellent communication skills with patients, physicians, and staff
• Excellent organizational, interpersonal, and decision-making skills
• Ability to work in a relatively unsupervised environment with a high degree of accuracy
• Computer literate and able to type at least 40 wpm