Medical Receptionist-Bilingual (English and Armenian)

Job Summary

Medical Receptionists are the initial point of contact for all patients, handling interactions both in person and on the phone. Their role involves treating patients with respect and compassion, ensuring their visit is comfortable and convenient. They are responsible for verifying insurance and scheduling appointments, maintaining patient accounts, and assisting with administrative tasks.

Job Duties And Responsibilities

• Welcome and greet patients and visitors, answering or referring inquiries.
• Verify insurance/eligibility information and ensure appropriate forms are signed and dated.
• Verify patient demographics and insurance information when scheduling appointments.
• Notify back office staff when patients have arrived (if applicable).
• Prepare lab requisition forms as requested by physicians (if applicable).
• Scan Radiology and Lab requisitions to patient files (if applicable).
• Record outcomes of reminder calls made to patients scheduled for procedures, Radiology, Labs, and in-office appointments in AdvancedMD.
• Keep patient appointments on schedule by reviewing service delivery compared to schedule; notify Manager/Supervisor of service delays.
• Comfort patients by anticipating their anxieties, answering questions, and maintaining the reception area (if applicable).
• Ensure availability of treatment information by filing and retrieving patient records.
• Help patients in distress by responding to emergencies.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; report needed changes.
• Contribute to team effort by accomplishing related results as needed.
• Aid in the creation of new patient welcome packets.
• Exhibit behavior and communication skills demonstrating LA CENTA commitment to superior customer service.
• Follow opening and closing switchboard procedures according to site-specific policies (if applicable).
• Handle all phases of telephone communications, including scheduling in-office appointments, allergy testing, and obtaining test authorizations.
• Routinely forward messages and handle emergency calls appropriately according to site-specific policies.
• Maintain accurate directories of providers' phone numbers.
• Maintain accurate daily schedule and communicate as appropriate.
• Maintain awareness of duties of each department to process calls efficiently.
• Act as a translator as needed with patients and as requested by physicians (if applicable).
• Absorb and enter information into the EMR system.
• Request patient records as needed for physicians (if applicable).
• Inform physicians when consults are requested.
• Report urgently needed switchboard equipment repairs to Supervisor/Manager.
• Use, protect, and disclose patients' protected health information according to HIPAA guidelines.
• Adhere to safety policies and procedures at all times.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED Required
• 1-2 years operator PBX/switchboard experience
• At least 1 year of front desk/patient experience in a medical setting
• Bilingual - Fluent in English & Armenian preferred
• Ear Nose Throat & Allergy specialty clinic experience preferred
• General knowledge of HIPAA and CPT codes
• Reliable transportation and ability to travel within various Los Angeles based clinics as needed
• Excellent communication skills with patients, physicians, and staff
• Excellent organizational, interpersonal, and decision-making skills
• Ability to work in a relatively unsupervised environment with a high degree of accuracy
• Computer literate and able to type at least 40 wpm