Medical Receptionist Bilingual

The Medical Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors to attend to all callers/visitors promptly. Performs basic administrative/clerical/operational/customer support/computational tasks.

Job Responsibilities

• Operate a switchboard or multi-line phone and maintain long distance call logs.
• Takes and distributes accurate messages.
• Greet visitors and determine the nature of their visit, issuing visitor passes and maintaining visitor logs.
• Alerts appropriate parties of visitor arrivals or directs visitors to appropriate offices, departments, or employees.
• Responds to routine inquiries from internal or external sources regarding location, hours of operation, phone numbers, and email addresses.
• Performs miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, and receiving and sending courier packages.
• Limits decisions to defined parameters around work expectations, quality standards, priorities, and timing, working under close guidance within established guidelines with minimal opportunity for deviation.

Required Qualifications

• High School Diploma or GED.
• One year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Passionate about contributing to an organization focused on continuously improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Able to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Preferred Qualifications

• Value-based care model experience.
• Knowledge of Medical Terminology.
• Experience with EMR Systems (Electronic Medical Records).

Additional Information

Use your skills to make an impact. Additional responsibilities may include local travel as required, mileage is reimbursed. This role is considered patient-facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format).

Working Hours

Scheduled 40 hours per week Monday to Friday 8AM-5PM. Local travel may be required.

Pay Range

$38,000 - $45,800 per year. This role is eligible for a bonus incentive plan based on company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits include medical, dental, and vision benefits, a 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. Our unique care model focuses on personalized experiences, taking time to listen, learn, and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists, and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana Company

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive, and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leading integrated home delivery, specialty, hospice, and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional, and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.