Medical receptionist

Full-time, non-exempt position in Yakima, WA (no relocation offered). Job ID: 17266.

About the role

Medical Receptionists play a vital role in our organization by serving as the frontline connection between our patients and the care they receive. As the first point of contact, you set the tone for a welcoming, respectful, and patient‑centered experience. Your work ensures our clinics run smoothly, coordinating communication, supporting Providers, maintaining accurate information flow, and helping patients navigate appointments, insurance, and access to care. Your attention to detail and commitment to exceptional service directly supports our mission to deliver high‑quality, accessible healthcare to the communities we serve.

Yakima Valley Farmworkers Clinic has transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Mission: “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.” We are committed to equal‑opportunity employment.

Position Highlights

• 1.0 FTE (40 hours per week)
• Hourly pay range: $17.57–$21.52 DOE
• Additional bilingual differential pay (ALTA score of 9 required)
• 100% employer‑paid health insurance (medical, dental, vision, Rx, 24/7 telemedicine)
• Profit sharing & 403(b) retirement plan available
• Generous PTO and 8 paid holidays

Responsibilities

• Answers the phone, transfers calls, and takes messages as needed for the clinic
• Greets patients and maintains patient and visitor logs; notifies appropriate staff of patient arrivals
• Provides translation services as needed (English/Spanish)
• Ensures accurate and complete data and forms are collected for all patients
• Creates and maintains patient charts, registering new patients and updating patient data in the computer system
• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed
• Notifies appropriate Provider of all patient no‑shows and cancellations; adjusts and updates the schedule for cancellations, new patients, and recall appointments
• Verifies patient’s insurance eligibility and obtains and files insurance documentation
• Assists patients with questions regarding insurance plans as needed
• Reviews and responds to patients’ questions in person, via phone, and patient portal systems
• May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments, and generating end‑of‑day reports
• Reviews cash box receipts and reconciles cash box daily
• Performs other duties as assigned

Qualifications

• High School Diploma or GED
• One year’s experience as a Receptionist in a clinic preferred
• Bilingual (English/Spanish) speaking skills required at ALTA level 9 (eligible for Bilingual Differential Compensation)
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to interact with patients, Providers, and staff in a professional manner
• Ability to deliver outstanding customer service
• Basic knowledge of medical terminology desired
• Basic knowledge of healthcare billing/insurance desired
• Basic proficiency with Microsoft Outlook, Word, and Excel