Medical Receptionist

About the role

The Medical Receptionist attends to patients in person and on the phone. Coordinates and organizes appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care. Reports to Practice Manager.

Responsibilities

• Welcome and greet all patients and visitors in a prompt, courteous and helpful manner in person or over the phone.
• Upon each patient visit, obtain accurate pertinent patient demographic information and update in computer system as necessary.
• Scan or copy new patients' driver's license/ID card, and front and back of insurance card for scanning into electronic health record. Enter appropriate comments. Set patient to "arrive" in electronic health record.
• Request payment at time of service. Print and provide receipt to patient. Register payment in computer and reconcile all payments at day's end.
• Distribute Hardship form to patients; note such in additional comments.
• Answer multi-line telephone, schedule appointments, take messages, and handle referral requests as necessary according to policy.
• Maintain operations by following and remaining updated and current on the electronic health record and office policies and procedures.
• Absorb and distribute printed and/or copied medical records and other materials as needed.
• Document appropriately. Verify PCP and insurance eligibility and document verification number in comments for each visit, when required.

Requirements

• High school diploma or GED required.
• At least one year of current front office experience, preferably in a medical office setting.
• Strong phone and computer skills with working knowledge of practice based medical office processes and procedures.
• Demonstrated communication skills (written and verbal).
• Knowledge of insurance guidelines.
• Knowledge of medical information and electronic medical records/systems.
• Ability to communicate effectively with a diverse group of individuals.
• Ability to organize and prioritize work as required.