Medical Receptionist

About the role

We are seeking a friendly, organized, and professional Medical Receptionist to join our healthcare team. As the first point of contact for patients and visitors, the Medical Receptionist plays a vital role in creating a positive patient experience while ensuring efficient front-office operations. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced medical environment.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Answer incoming phone calls, direct inquiries, and take accurate messages.
• Schedule, confirm, and reschedule patient appointments.
• Register new patients and update existing patient records.
• Verify insurance information and obtain necessary documentation.
• Collect copayments, process payments, and assist with basic billing inquiries.
• Maintain patient records and ensure compliance with HIPAA and privacy regulations.
• Manage incoming and outgoing correspondence, including emails, faxes, and mail.
• Keep the reception area clean, organized, and welcoming.
• Perform administrative duties such as filing, scanning, data entry, and record management.
• Coordinate effectively with physicians, nurses, and other healthcare staff to support quality patient care.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist, customer service, or healthcare office experience preferred.
• Knowledge of medical terminology and insurance verification processes is a plus.
• Proficiency with electronic health records (EHR) systems, scheduling software, and Microsoft Office applications.
• Strong organizational, multitasking, and time-management skills.
• Excellent verbal and written communication abilities.
• Ability to maintain confidentiality and professionalism at all times.

Desired Skills & Attributes

• Friendly and patient-focused attitude.
• Strong attention to detail and accuracy.
• Ability to remain calm and professional in busy environments.
• Effective problem-solving and critical-thinking skills.
• Dependable, organized, and team-oriented.
• Commitment to providing exceptional customer service.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Professional development opportunities
• Supportive and collaborative work environment