Medical Receptionist

About the role

Spero Health is seeking a Medical Receptionist to join our awesome team in Cincinnati! This position supports the mission of “Saving Lives, Instilling Hope and Restoring Relationships” in an integrated team with patients receiving counseling, case management and medically assisted treatment. Spero Health believes better outcomes are achieved when you treat the whole person, through integrated care. If you are looking for a career where you can make a difference in someone's life, Spero Health is the right place for you!

Responsibilities

• Provide top-tier customer service, compassion, and empathy to all patients.
• Efficiently handle patient arrivals, confirming and updating demographic and insurance details at each visit.
• Manage scheduling for providers, ensuring accuracy and timely adjustments to meet patient needs.
• Contact patients who have missed appointments to encourage continued treatment.
• Manage prior authorizations and communicate patient financial responsibilities clearly.
• Distribute and verify accuracy of required patient forms and handbooks; scan and file documents into the EMR.
• Process collections, co-payments and facilitate payment plans regularly.
• Ability to discuss and clarify patient financial responsibilities and insurance status effectively.
• Maintain a professional office environment, including general upkeep and organization.
• Delivering excellent phone etiquette for inbound and outbound calls, including appointment reminders, and re-engagement efforts.
• Handle tasks related to medication destruction and logging.
• Engage in daily huddles and team meetings to ensure cohesive operations.
• Participate in cross-training for lab-related responsibilities as appropriate, such as urine drug screenings.

Requirements

• Education: High School Diploma required; Associate degree preferred; Graduation from an accredited program for Medical Assisting preferred.
• Experience: 1-3 years experience with Customer Services, Behavioral Health, and/or Healthcare facilities preferred; Minimum of 1 year in a fast-paced medical office environment required.

Benefits

• Medical, Dental, and Health Savings Account
• Vision, Life and Disability insurance (100% Company Paid)
• Generous PTO and paid holidays
• 401(k) retirement program with company match
• Wellness Programs (Fitness Reimbursement & Smoking Cessation)
• Employee Assistance Program (EAP)
• Discounts via Tickets at Work
• Loan Forgiveness Programs (STAR approved organization – clinicians can receive help paying off federal student loans)
• Career development and growth opportunities – encouragement to pursue new growth opportunities within the organization

For more information, visit https://sperohealth.com/ and see STAR loan repayment details at https://bhw.hrsa.gov/funding/apply-loan-repayment/star-lrp.