Medical Receptionist

Employment status: Full-Time, Hourly, Non-exempt Hours per week: 40 Reports to: Patient Relations Manager Location: Nashville, TN Our Mission Siloam Health’s mission is to share the love of Christ by serving those in need through health care. Our patients come from more than 80 countries and speak over 50 languages. Siloam’s approach to medical care provides a unique, interdisciplinary model of whole-person health care that addresses the physical, social, emotional, and spiritual determinants of health. Our staff is anchored by a multicultural primary care team that serves alongside roughly 300 volunteer interpreters, doctors, nurses, and other licensed medical specialists each year to provide comprehensive health care to Nashville’s most vulnerable. What We Offer Siloam Health is committed to caring for staff in the same excellent manner as we care for patients by providing the following benefits to our full-time staff: 100% Employer paid medical and dental insurance100% Employer paid life and disabilitySimple IRA with employer match up to 3%HSA with up to $1,300 match by employer or FSALow-cost vision insurance3 weeks of PTO in the first year10 Paid HolidaysLimited weekendsConsistent scheduleDiverse team and patient populationMission leaveExtended Illness Benefit What You'll Do The primary objective of the Medical Receptionist is to serve as the primary point of contact for patients in a welcoming and efficient manner. The receptionist also acts as a focal point of communication between patients, clinicians, the nursing team, other clinic staff, and community partners. A vital component of this position requires maintaining a strong patient focus while managing the multiple demands of the patient relations team and collaborating with other staff and volunteers in the clinic. Greet, assist, and direct patients and visitors appropriately in a warm and professional mannerReceive patients at check-in to confirm appointment details, update account information in the EHR and request necessary documentationAssist in new patient registration by obtaining all necessary demographic and insurance-related information for the Patient Engagement CoordinatorServe as the primary point of contact for patient schedulingManage incoming calls including taking messages and referring calls to triage and others as requiredCheck out patients at the conclusion of their appointment by scheduling any necessary follow-up appointment(s) and collecting paymentResponsible for updating patient “no show” data in the EHRScan medical records and patient information forms into the EHRManage patient records and other pertinent correspondence to ensure proper storage and access for staffAdhere to strict HIPAA compliance with all patient health information (PHI), following best practices in keeping PHI private and secureEnsure that patients update all necessary documentation within the established timeframe Assist the Patient Engagement Coordinator with patient orientations as neededAcquire up-to-date proof of income (POI) from patients and educate them on Siloam’s POI policiesBalance the cash drawer at assigned times each dayWork with the Patient Engagement Coordinator to encourage patient compliance with all administrative policiesWork with the Volunteer Coordinator, Refugee Clinic Coordinator, Social Worker, Patient Assistance Coordinator, and Referral Coordinator to ensure patient intake, scheduling, and billing processes are correctManage assigned tasks and patient cases in the EHR to completion and communicate with clinical staff when necessaryMaintain a clean and operational workspace at the front desk and in the patient waiting area, and communicate with the Patient Relations Manager if any troubleshooting is needed Other Duties Flexibility to work at multiple clinic locations as neededPursue personal development of skills and knowledge necessary for the effective performance of the roleAssist with volunteer orientation as necessary by training volunteers in front desk duties and screening new patient applicantsParticipate in on-going quality improvement (QI) activities within the roles defined aboveOther duties as assigned by the Patient Relations Manager and/or Practice Manager Who We Are Looking For We value having an experienced team to provide whole-person care for are patients. We are looking for someone who: Education and Experience High school diploma, GED, or other relevant degree preferredTwo years of front desk experience in a medical office preferred Qualifications Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core valuesWillingness to serve persons with limited access to healthcare and who are from different cultures and faith beliefsEnglish proficiency, spoken and written, is requiredComputer literacy and familiarity with MS Office products as well as electronic health records preferredAdherence to OSHA and confidentiality requirementsAbility to work well in a team settingFamiliarity with medical terminology is preferredBilingual preferred (English/Spanish or English/Arabic)