Medical Receptionist

General Description

As client-facing professionals, our Medical Receptionist position plays a key role in representing our practice. This position is responsible for greeting, instructing, directing and scheduling patients and the general public. This position requires working collaboratively with clinic providers and nursing staff.

Mission & Value Statements

The mission of Salina Family Healthcare Center is to serve our community at the crossroads of compassionate healthcare and professional education. Salina Family Healthcare Center is guided by the following fundamental values: Excellence; Innovation; Access; Teamwork; Social justice; Education; Ethics & integrity; Patient-centered.

Essential Duties

• Greet patients and visitors in a professional, prompt, courteous and helpful manner.
• Check patients in & out for appointments.
• Verify cash box each morning and reconcile at the end of each day; this includes printing a day sheet for each department to be turned in with reconciled deposit.
• Answer telephone; may determine nature of phone call and refer to the appropriate person as necessary.
• Input patient insurance information; updates/changes as necessary.
• Complete Good Faith Estimates.
• Is alert for credit problems and verifies financial class status on patients.
• Help answer the scheduling line, ensuring calls are answered in a timely manner.
• Work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
• Work collaboratively with the clinical team to promote continuity of patient care.
• Maintain work area and lobby in a neat and orderly manner.
• Perform other duties as required.

Skills Required

• Ability to establish and maintain effective working relationships with staff, patients, and the public.
• Enthusiasm for working as a member of a team in a rapidly changing environment.
• Knowledge of HIPAA privacy rules and regulations.
• Excellent customer service skills and ability to effectively and respectfully interact with unsatisfied patients and coworkers.
• Ability to manage multiple tasks, work under pressure, and prioritize workload.
• Ability to work independently and use good judgement.
• Knowledge of standard office machines including copier, fax, multi-line phones, printers, scanners.

Education and Experience

• High school diploma;
• One year experience in a medical office environment;
• Computer proficiency and technical aptitude with the ability to use Microsoft Office (Word, Excel, Outlook);
• Spanish Bilingual preferred, but not required;
• Social and cultural sensitivity appropriate to ethnically and economically diverse patient and employee-base.

To see the full job description, please email careers@salinahealth.org with your requests.