Medical Receptionist

We are looking for a friendly and organized Medical Receptionist to support a patient-focused healthcare office in Cortland, New York. This contract-to-permanent opportunity is ideal for someone who enjoys creating a welcoming experience while keeping scheduling, patient communication, and front-desk operations running smoothly. The person in this role will help patients navigate appointments, insurance questions, and follow-up care while maintaining accurate records and attentive service throughout each interaction. Responsibilities:• Coordinate incoming and outgoing patient calls, respond to pre-appointment questions, and guide conversations toward confirmed office visits when appropriate.• Arrange appointments, send reminders, and confirm upcoming visits to help maintain an efficient daily schedule and a positive patient experience.• Review insurance details, collect required forms, and prepare documentation so products and services are ready in time for scheduled appointments.• Support patient check-in and front-desk activities while handling account information with discretion and in accordance with privacy and compliance standards.• Explain service fees, available coverage, and payment choices, then organize follow-up visits or additional outpatient scheduling as needed.• Contribute to quality and service goals by promoting best practices and encouraging satisfied patients to refer others to the practice.• Build productive relationships with outside service partners and vendors while assisting with supply and inventory coordination.• Participate in ongoing learning through meetings, conference calls, and training sessions to stay current on office procedures and patient service expectations. • High school diploma or equivalent required; additional college education is preferred. • At least 2 years of experience in a medical front office, customer service, retail, sales, or call center setting. • Working knowledge of patient scheduling, reception support, and check-in processes. • Familiarity with insurance verification, billing support, and medical reimbursement procedures. • Proficiency with Microsoft Word and Excel. • Comfortable communicating with patients about appointments, payments, and general service questions in a clear and detail-oriented manner. • Basic understanding of medical terminology and the ability to manage sensitive information accurately and confidentially. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.