Medical Receptionist

Responsibilities

1. Welcome patients and visitors with a courteous, detail-oriented approach and assist them throughout the check-in process.
2. Answer incoming calls, direct inquiries to the appropriate staff members, and relay messages clearly and promptly.
3. Cook up patient appointments based on provider instructions and share pre-visit information, including required forms and documentation.
4. Review and confirm demographic and insurance details to help maintain accurate registration and billing records.
5. Keep patient charts and electronic records current by updating information and preparing files ahead of scheduled visits.
6. Gather insurance cards, authorizations, and other required documents to support claims processing and office billing activities.
7. Receive payments, post transactions accurately, and help patients understand available payment options or arrangements.
8. Track financial activity in office logs and follow up with patients or external contacts when additional information is needed.
9. Maintain inventory for front office materials and place supply orders to ensure the practice remains well stocked.
10. Support additional administrative duties as needed to keep daily operations organized and efficient.

Requirements

• Previous experience in a medical reception, medical front office, or similar patient-facing administrative role.
• Working knowledge of appointment scheduling, patient check-in procedures, and general receptionist responsibilities.
• Familiarity with basic medical terminology and standard front desk practices in a healthcare environment.
• Experience verifying medical insurance information and collecting documentation needed for billing.
• Ability to use electronic medical record systems and maintain accurate patient information.
• Strong communication and interpersonal skills with a detail-oriented, service-oriented demeanor.
• Solid organizational skills with attention to detail when handling records, payments, and multiple priorities.

Qualifications

• High school diploma or equivalent.
• Basic computer skills, including proficiency with Microsoft Office applications.
• Knowledge of medical terminology and healthcare regulations.