Medical Receptionist

About the role

We are Leading Radiology Forward with decades of expertise in patient care, artificial intelligence, and advanced technology. Our success is driven by our people, who are committed to delivering quality, value, and access in the 21st century. As a Patient Service Representative, you will join a dedicated team of professionals who align all stakeholders to achieve the best clinical outcomes.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner
• Obtain or verify proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls
• Schedule, reschedule, or cancel new or current patients, confirm appointments, and notify staff of changes when necessary
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed
• Coordinate with the back-office staff for timely and effective care of patients
• Demonstrate competency regarding the need to safeguard patient property and Patient Health Information
• Safeguard any on-site medications in accordance with Company policies, procedures, and any legal requirements
• Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals
• Be responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers
• Demonstrate respect for patient boundaries and cultural sensitivities during all interactions
• Demonstrate ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting
• Demonstrate ability to establish, nurture, and maintain cooperative working relationships

Requirements

• High School Diploma or GED
• Intermediate to advanced computer skills
• Strong multitasking and communication skills
• Experience providing exceptional customer service
• Medical terminology knowledge and recent medical/radiology office experience is preferred

Benefits

• Comprehensive Medical, Dental, and Vision coverages
• Health Savings Accounts with employer funding
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family

Pay

The pay range for this role is $23.00 - $28.00 per hour