Medical Receptionist

About the Role

The Medical Receptionist is the first in-person point of contact for a patient on behalf of the medical practice. They are responsible for all aspects of front office duties assigned by a clinic. This is an intermediate level position requiring excellent customer service skills. It is highly visible, requiring discretion, good judgment, a pleasant and professional manner and an articulate phone voice.

Internal and external contacts include patients, families, co-workers, physicians and the general public.

Responsibilities

• Greeting patients
• Answering phones and directing calls
• Assisting patients and families
• Scheduling appointments
• Patient registration
• Charge entry and payment posting
• Batch balancing and cash reconciliation/balancing
• Operating several types of basic office equipment

Requirements

• Post high school office procedures preferred
• Minimum one (1) year of clerical and/or receptionist experience; or six (6) months in a medical setting
• Customer service experience
• Degree or relevant Certificate (e.g., Medical Office Assistant, Medical Assistant, Health Unit Coordinator) may be substituted for experience

Why Pulse Heart Institute?

• Physician-led care: Led by physicians and advanced practice providers who understand patient needs firsthand, ensuring decisions are grounded in clinical expertise and collaboration.
• Proven excellence: Pulse units across MultiCare earned the 2025 Chest Pain – MI Registry™ Platinum Performance Achievement Award — the only facilities in Washington to receive this distinction.
• Comprehensive cardiovascular care: A fully integrated model across cardiology, cardiothoracic surgery and vascular services, supporting the full continuum of care.
• People-first culture: We invest in our teams through professional development, supportive leadership and an environment where caregivers can learn, grow and succeed.
• Well-being and support: Resources and programs designed to help you maintain balance and feel supported in your work and life.
• Pacific Northwest lifestyle: Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay

The pay scale is $21.68 - $31.20 USD. Pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Benefits

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off.

Schedule

Per Diem, Shift: Days, Schedule: Mon-Fri