Medical Receptionist

About the role

The Medical Receptionist plays a crucial role in managing the front desk operations at primary care and community-based health centers, serving diverse age groups including pediatric, adult, geriatric, bariatric, and non-age-specific populations. This position reports directly to the Health Center Administrator.

Responsibilities

• Responsible for all front desk functions in a primary care setting
• Schedule appointments for various age groups and specialty services
• Answer phones and complete managed care referrals
• Obtain pre-certifications as needed
• Enter patient registration data and daily batch encounter forms
• Log referrals in the tracking system and follow up on specialist reports
• Arrange transportation for patients as needed
• Absorb and assist patients as necessary
• Review and complete patient charts and encounter forms
• File reports and charts
• Perform other duties as assigned

PHMC Compliance Responsibilities

• Adhere to PHMC compliance standards, including the Code of Conduct, Whistleblowers, and Conflict of Interest Policies
• Stay updated on relevant federal, state, and PHMC regulations, laws, and policies
• Comply with HIPAA and confidentiality policies and procedures
• Comply with DPH, The Joint Commission, and other accreditation and regulatory agencies' standards
• Adhere to PHMC Policies and Procedures
• Understand and comply with Infection Control and Environment of Care Guidelines and Procedures

Job Requirements

• At least one (1) year of experience in a medical office environment
• High School Diploma or GED equivalent
• Moderate physical demands: standing, walking, sitting, using hands, reaching, stooping, kneeling, crouching, lifting up to 10 lbs., moderate noise exposure, exposure to blood-borne pathogens requiring personal protective equipment
• Moderate work environment: moderate noise (business office with computers and printers, light traffic)