Medical Receptionist

Responsibilities

• Optimize provider schedules and enhance patient satisfaction by expertly managing appointments and rescheduling with ease.
• Answer and transfer calls and voicemails with grace, while greeting patients, families, guests, and staff in a warm, customer-friendly manner.
• Review and collect the necessary forms and identification for patient appointments, ensuring everything is in order for a seamless experience.
• Manage incoming and outgoing communications, including emails, mail, and faxes.
• Assist patients with telehealth appointment issues, providing support and solutions.
• Ensure daily, weekly, and monthly reports are completed and addressed promptly.

Requirements

• High school diploma or equivalent (GED).
• 1-2 years’ experience in healthcare support preferred.
• Excellent customer service skills.
• Ability to process charts and related documents with concrete variables in standardized situations and apply problem-solving techniques to non-standard situations.
• Strong computer skills using Microsoft Office products including Outlook and Word.
• Ability to manage multiple projects.
• Ability to maintain confidentiality is essential.

Pay

$18–23 per hour, depending on education and experience.