Medical Receptionist

About the role

Join our dynamic team as a Medical Receptionist, where you’ll be the friendly face and supportive voice that creates a welcoming atmosphere for all patients, families, visitors, and staff. You’ll play a crucial role in ensuring smooth administrative operations across our site, all while keeping the energy positive and professional.

Responsibilities

• Optimize provider schedules and enhance patient satisfaction by expertly managing appointments and rescheduling with ease.
• Answer and transfer calls and voicemails with grace, while greeting patients, families, guests, and staff in a warm, customer-friendly manner.
• Review and collect the necessary forms and identification for patient appointments, making sure everything is in order for a seamless experience.
• Manage incoming and outgoing communications, including emails, mail, and faxes, ensuring that nothing falls through the cracks.
• Assist patients with any telehealth appointment issues, providing support and solutions to ensure a smooth virtual experience.
• Ensure daily, weekly, and monthly reports are completed and addressed promptly, keeping our operations running like a well-oiled machine.

Requirements

• High school diploma or equivalent (GED).
• 1-2 years’ experience in healthcare support preferred.
• Excellent customer service skills.
• Ability to process charts and related documents with concrete variables in standardized situations and apply problem-solving techniques to those situations that go beyond this scope.
• Strong computer skills using Microsoft Office products including Outlook and Word.
• Ability to manage multiple projects.
• Ability to maintain confidentiality is essential.

Pay

Compensation for this role ranges from $18-23 per hour depending on education and experience.