Medical Receptionist

About the role

The Medical Receptionist supports the day-to-day customer service, scheduling, and clerical functions of two clinics in SHAC: Health Services and Counseling Services.

Responsibilities

• Provide information about a wide range of medical and counseling services.
• Check-in patients, navigate and complete clinic forms, verify and enter health insurance information, and schedule follow-up visits.
• Use a scheduling prioritization matrix to ask follow-up questions involving personal or sensitive information to schedule appointments appropriately.
• Act as a liaison between students and SHAC providers to ensure students receive the care they need.
• Create a welcoming and inclusive environment for the diverse student body at PSU, as well as faculty/staff and the larger PSU community.
• Conduct data entry including entering pronouns and preferred names for students, and assist with PSU immunization requirements for measles and covid-19.

Requirements

• At least 6 months of experience by date of hire in a high volume customer service position, preferably in a medical or mental health customer service role.
• Ability to remain calm and focused while working under pressure.
• Excellent oral and interpersonal communication skills.
• Experience using discretion while working with sensitive information.
• Experience working with health insurance plans and electronic entry of insurance policy information.
• Experience working in a college health environment.
• Experience working with Banner and Point and Click electronic health record systems.

Preferred Qualifications

• Ability to remain calm and focused while working under pressure.
• Experience working as a member of a team.
• Excellent oral and interpersonal communication skills.
• Experience working with health insurance plans and electronic entry of insurance policy information.
• Experience working in a college health environment.
• Experience working with Banner and Point and Click electronic health record systems.

Cultural Competencies

• Creates an environment that acknowledges, encourages, and celebrates differences.
• Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
• Sets opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adheres to all PSU policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Environmental Stewardship

• Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.