Medical Receptionist

Position Summary

The Medical Receptionist serves as the first point of contact for patients and visitors, ensuring an exceptional patient experience from check-in through check-out. This hybrid role combines front-desk responsibilities with light clinical support, leveraging a medical assistant skillset to support smooth clinical operations, efficient patient flow, and high-quality care delivery.

Key Responsibilities

• Warmly greet and check in patients; verify demographics, insurance information, and required documentation.

• Manage multi-line phone system; schedule, confirm, and reschedule appointments.

• Maintain organized reception area and ensure a professional, welcoming environment.

• Collect co-pays, outstanding balances, and prepare daily reconciliation logs.

• Manage incoming/outgoing referrals, medical records requests, and patient paperwork.

• Communicate scheduling changes, delays, and clinic updates to patients in a timely manner.

• Support provider schedules with accurate appointment types, visit lengths, and patient prep.

• Handle incoming faxes, emails, and EHR messages promptly and accurately.

• Maintain confidentiality in accordance with HIPAA and company policies.

Clinical Support Duties (Secondary)

• Escort patients to exam rooms; obtain vital signs, medical history, medication lists, and allergies.

• Prepare exam rooms daily; ensure cleanliness, functionality, and adequate supply stocking.

• Assist providers with minor procedures, specimen collection, and basic clinical tasks as directed.

• Perform patient intake documentation accurately within the EHR.

• Clean and turn over exam rooms between patients.

• Support inventory management by reporting low supplies and assisting with restocking.

• Follow infection control protocols and safety standards.

Required

• A high school diploma or equivalent.

• 1–2 years’ experience in a medical office or healthcare setting.

• Excellent communication and customer-service skills.

• Strong organizational skills with the ability to multitask in a fast-paced environment.

• Proficiency in EHR systems.

• Understanding of insurance basics, referrals, and HIPAA regulations.

PREFERRED

• A certified Medical Assistant (CMA, RMA, CCMA, or equivalent) or prior MA experience.

• Experience in a specialty practice or multi-provider clinic.

• Knowledge of clinical terminology and basic clinical workflows.

Competencies

• Professionalism and strong patient-service orientation.

• Reliability, punctuality, and ability to maintain composure under pressure.

• Attention to detail with high accuracy in documentation.

• Team-oriented mindset with willingness to support both administrative and clinical tasks.

• Adaptability and strong problem-solving skills.

Benefits

• Health, Vision and Dental
• Paid holiday and PTO
• FSA
• High-income potential