Medical Receptionist

Full-time

About the role

The Medical Receptionist serves as the first point of contact for patients and visitors, ensuring an exceptional patient experience from check-in through check-out. This hybrid role combines front-desk responsibilities with light clinical support, leveraging a medical assistant skillset to support smooth clinical operations, efficient patient flow, and high-quality care delivery.

Responsibilities

• Front Desk / Administrative Duties (Primary):
  • Warmly greet and check in patients; verify demographics, insurance information, and required documentation.
  • Manage multi-line phone system; schedule, confirm, and reschedule appointments.
  • Maintain organized reception area and ensure a professional, welcoming environment.
  • Collect co-pays, outstanding balances, and prepare daily reconciliation logs.
  • Manage incoming/outgoing referrals, medical records requests, and patient paperwork.
  • Communicate scheduling changes, delays, and clinic updates to patients in a timely manner.
  • Support provider schedules with accurate appointment types, visit lengths, and patient prep.
  • Handle incoming faxes, emails, and EHR messages promptly and accurately.
  • Maintain confidentiality in accordance with HIPAA and company policies.
• Clinical Support Duties (Secondary):
  • Escort patients to exam rooms; obtain vital signs, medical history, medication lists, and allergies.
  • Prepare exam rooms daily; ensure cleanliness, functionality, and adequate supply stocking.
  • Assist providers with minor procedures, specimen collection, and basic clinical tasks as directed.
  • Perform patient intake documentation accurately within the EHR.
  • Clean and turn over exam rooms between patients.
  • Support inventory management by reporting low supplies and assisting with restocking.
  • Follow infection control protocols and safety standards.

Requirements

• High school diploma or equivalent.
• 1–2 years’ experience in a medical office or healthcare setting.
• Excellent communication and customer-service skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency in EHR systems.
• Understanding of insurance basics, referrals, and HIPAA regulations.

Qualifications

• Preferred:
  • Certified Medical Assistant (CMA, RMA, CCMA, or equivalent) or prior MA experience.
  • Experience in a specialty practice or multi-provider clinic.
  • Knowledge of clinical terminology and basic clinical workflows.
• Competencies:
  • Professionalism and strong patient-service orientation.
  • Reliability, punctuality, and ability to maintain composure under pressure.
  • Attention to detail with high accuracy in documentation.
  • Team-oriented mindset with willingness to support both administrative and clinical tasks.
  • Adaptability and strong problem-solving skills.

Benefits

• Health, Vision, and Dental insurance
• Paid holiday and PTO
• Flexible Spending Account (FSA)
• High-income potential

Pay

$19 - $25 per hour