Medical Receptionist

About the role

The Medical Receptionist serves as the first point of contact for patients and visitors, ensuring an exceptional patient experience from check-in through check-out. This hybrid role combines front-desk responsibilities with light clinical support, leveraging a medical assistant skillset to support smooth clinical operations, efficient patient flow, and high-quality care delivery.

Department: Operations

Responsibilities

• Front Desk / Administrative Duties (Primary): Warmly greet and check in patients; verify demographics, insurance information, and required documentation.
• Front Desk / Administrative Duties (Primary): Manage multi-line phone system; schedule, confirm, and reschedule appointments.
• Front Desk / Administrative Duties (Primary): Maintain organized reception area and ensure a professional, welcoming environment.
• Front Desk / Administrative Duties (Primary): Collect co-pays, outstanding balances, and prepare daily reconciliation logs.
• Front Desk / Administrative Duties (Primary): Manage incoming/outgoing referrals, medical records requests, and patient paperwork.
• Front Desk / Administrative Duties (Primary): Communicate scheduling changes, delays, and clinic updates to patients in a timely manner.
• Front Desk / Administrative Duties (Primary): Support provider schedules with accurate appointment types, visit lengths, and patient prep.
• Front Desk / Administrative Duties (Primary): Handle incoming faxes, emails, and EHR messages promptly and accurately.
• Front Desk / Administrative Duties (Primary): Maintain confidentiality in accordance with HIPAA and company policies.
• Clinical Support Duties (Secondary): Escort patients to exam rooms; obtain vital signs, medical history, medication lists, and allergies.
• Clinical Support Duties (Secondary): Prepare exam rooms daily; ensure cleanliness, functionality, and adequate supply stocking.
• Clinical Support Duties (Secondary): Assist providers with minor procedures, specimen collection, and basic clinical tasks as directed.
• Clinical Support Duties (Secondary): Perform patient intake documentation accurately within the EHR.
• Clinical Support Duties (Secondary): Clean and turn over exam rooms between patients.
• Clinical Support Duties (Secondary): Support inventory management by reporting low supplies and assisting with restocking.
• Clinical Support Duties (Secondary): Follow infection control protocols and safety standards.

Requirements

• High school diploma or equivalent.
• 1–2 years’ experience in a medical office or healthcare setting.
• Excellent communication and customer-service skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency in EHR systems.
• Understanding of insurance basics, referrals, and HIPAA regulations.

Preferred Qualifications

• Certified Medical Assistant (CMA, RMA, CCMA, or equivalent) or prior MA experience.
• Experience in a specialty practice or multi-provider clinic.
• Knowledge of clinical terminology and basic clinical workflows.

Skills

• Professionalism and strong patient-service orientation.
• Reliability, punctuality, and ability to maintain composure under pressure.
• Attention to detail with high accuracy in documentation.
• Team-oriented mindset with willingness to support both administrative and clinical tasks.
• Adaptability and strong problem-solving skills.

Benefits

• Health
• Vision and Dental
• Paid holiday and PTO
• FSA
• High-income potential

Pay

$19 - $25 per hour