Medical Receptionist

About the role

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Responsibilities

• Answer and respond rapidly and accurately to incoming telephone calls from patients and/or employer groups (Call Center).
• Greet patients, collect co‑pays, schedule follow‑up appointments and referrals, and support departmental clerical duties (Front Desk).
• Maintain patient confidentiality and protect patient rights.
• Provide excellent customer service, complete defined work in a timely and professional manner.
• Support ongoing process improvement and organizational/department changes.
• Identify self and department in all phone interactions.
• Accept additional related tasks as needed.
• Maintain a clean and orderly work area.

Requirements

• Minimum 6 months of related experience.
• Accurate computer/keyboarding skills.
• Demonstrated knowledge of age‑related growth and development principles to provide appropriate service and assure patient safety.
• Proficiency operating telephone and headsets, PC, printer, photocopier, and fax machine.

Qualifications

• Strong verbal and written communication skills.
• Human relations sensitivity and customer service skills.
• Listening and telephone etiquette skills.
• Medical terminology knowledge desirable.
• Comfort asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and confidentiality.
• Ability to work in a fast‑paced, structured environment.
• Ability to sit for long periods of time.

Benefits

• Competitive benefits package (for eligible positions) including medical insurance, dental insurance, retirement program, time away from work, insurance options, tuition reimbursement, employee assistance program, onsite clinic, and more.
• Comprehensive range of benefits to support health, time off, retirement planning, and continuous learning opportunities.

Schedule

Monday – Friday day shift with occasional Saturdays. Department open weekdays 7 am–6 pm Monday‑Thursday and 7 am‑5 pm Friday; occasional Saturdays 8 am‑12 pm. Location offers ramp parking at no cost.