Medical Receptionist

Essential Job Functions

• Greets each patient and visitor in a welcoming and inviting manner.
• Communicate and work well in the clinical environment with interaction with patients, fellow workers, physicians and others.
• Attend monthly department meetings as scheduled.
• Treats each patient, visitor and coworker with compassion, devotion and respect.
• Provides compassionate support to patients and visitors that are in distress.
• Ensures patients’ individual needs are met.
• Affixes personal hygiene needs to patients as warranted.
• Transfers patients with ambulatory issues as needed.
• Collections, records and updates patient information.
• Facilitates scheduling of patient appointments.
• Responsible for performing a variety of clerical duties: answers phone calls, takes messages, fax, scan, etc.
• Maintain information within the electronic medical record.
• Collects payments for services rendered per policy, including copayments and balances on patient accounts with accurate daily drawer balancing.
• Distributes paperwork in an efficient manner according to protocol.
• Compliance with HIPAA, OSHA, and safety standards of the organization.
• Takes initiative in performing additional tasks that may be necessary or in the best interest of the practice.

Education/Experience

• High school diploma or equivalent.
• Minimum one year of experience in a customer service position, preferably in a medical practice setting.
• Previous medical knowledge preferred.
• CPR/AED and First Aid certification preferred.

Other Requirements

• Must be customer service oriented with a team environment focus.
• Schedules will change as department needs change, including overtime and weekends.
• Weekly travel between locations.

Performance Requirements

• Knowledge:
  • Knowledge of the Companies Mission, Vision and Values.
  • Knowledge of medical terminology and anatomy.
  • Knowledge and proper use of office equipment.
  • Knowledge of electronic health records systems.
• Skills:
  • Skilled in attention to detail.
  • Skilled in organizing.
  • Skilled in communicating effectively with providers, staff, patients and vendors.
  • Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages.
• Abilities:
  • Ability to process monetary transactions and provide accurate change.
  • Ability to work on a team while maintaining positive and professional relationships.
  • Ability to multitask effectively.
  • Ability to communicate calmly and clearly with patients, physicians, vendors and staff.
  • Ability to analyze situations and respond in a calm and professional manner.

Equipment Operated

• Standard office equipment.

Work Environment

Medical Office.

Mental/Physical Requirements

• Involves sitting and viewing computer monitor approximately 90 percent of the day.
• Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc.
• Must be able to remain focused and attentive without distractions (i.e. personal devices).
• Must be able to lift up to 30 pounds.