Medical Receptionist

Position Accountabilities

• Greets patients and other customers in a polite, prompt, helpful manner.
• Provides any necessary instructions/directions.
• Informs physician or office staff of patient or customer’s arrival.
• Verifies and updates patient demographic information with each visit.
• Collections physician office co-payments and other patient balances.
• Provides patient with any necessary forms needing completion and obtains signatures as necessary.
• Uses computer system to generate encounter forms needed for documenting patient visit charges.
• Answers phone in a pleasant manner and deals with customers needs expeditiously.
• Takes and delivers telephone messages as necessary.
• Reviews patient schedule and makes daily patient appointment reminder telephone calls as necessary.
• Uses computer systems to schedule patient follow-up appointments.
• Schedules patient referrals to specialists for diagnostic testing or evaluation.
• Uses computer systems to post patient visit charges as well as hospital visit and consult charges.
• Identifies appropriate diagnostic and procedure codes and posts confirms appropriate posting to the electronic health record and practice management systems.
• Records and/or routes laboratory, radiology, and other information in electronic health record.
• Maintains clean orderly waiting area.
• Participates in health staff meetings and other quality improvement meetings as needed.
• Other duties as assigned.

Qualifications

• Education – Required: High School Diploma or GED.
• Education – Preferred: Medical Assisting Training Program and Certified Medical Assistant designation.
• Minimum Experience: Minimum of 1 year of experience in customer service setting, preferably six months receptionist experience in health care setting and experience with computer systems and office equipment.