Medical Receptionist

Reports to: HR

About the Role

Serves as the center's telephone operator. Greets patients and assists with necessary admitting paperwork. Performs billing and clerical duties.

Schedule

2 days a week, 8:00 AM–4:00 PM or 9:00 AM–5:00 PM

Responsibilities

Daily Responsibilities

• Register the patients
• Collect co-pays and prepare patient receipts
• If applicable, confirm the facility notified patient at the time of appointment of out-of-network status, inform patient of estimated amount for facility services, and obtain signed OON Payer Notice
• Copy current patients' insurance cards and face sheets for billing, pathology, and anesthesia and place in chart
• Confirm demographic and insurance information and ensure it is updated in the system
• Check patient ID by copying or checking driver's license or other forms of ID
• Prepare new charts with all necessary forms
• Prepare patient labels
• Ensure that every chart form in every patient record has a label of complete information
• Pull old charts if there are previous visits
• Maintain charts in a neat, clean, orderly, and current fashion
• Maintain neatness and cleanliness of the waiting room
• Print out schedule for the following day
• Call patients with arrival times for the next day
• Follow through on all medical office requests
• Distribute faxes
• Copy and make HIPAA information and Patient Rights available to patients
• Maintain copier and credit card machines
• Keep work area neat and clean

Materials Control / Financial Awareness

• Demonstrate knowledge of the Center's budget, endeavoring to reduce waste and ensure cost containment
• Maintain a professional and ethical relationship with patients and physician offices

Computer Systems

• Demonstrate knowledge and skill in understanding and using the Center's computer system for documentation, charging, list reports, and inventory
• Participate in training classes as needed
• Maintain confidentiality of all information, the medical record, and assigned computer codes

Communication

• Maintain open collaborative dialogue with all center staff, physicians, their offices, families, and insurance carriers
• Regularly attend staff meetings, orientations, and in-services
• Serve on assigned committees
• Report promptly and accurately all significant events and problems to the Site Coordinator

Professionalism

• Become involved with research, new equipment, and procedures for the center
• Maintain and ensure dress and decorum; prominently wear name identification badge at all times
• Introduce self to patients and family members
• Promote a good image of the Center to patients, patient family members, vendors, and the community
• Demonstrate professional behavior by being technically competent, skilled, and responsive to the Center's customers in a compassionate, efficient, and effective manner
• Maintain competencies identified by the Center, including but not limited to mandatory education, equipment, and skill competency review lists
• Make self-knowledgeable as to the contents of the Center's policy and procedure manual
• Maintain the confidentiality of patients, significant others, and fellow employees

Miscellaneous

• Actively communicate and support the organization's mission, values, ethics, philosophy, objectives, and policies and procedures
• Demonstrate an understanding of how the success of the surgery center is linked to the success or failure of the customer process
• Maintain confidentiality, safety, and security in all aspects of the job role; apply HIPAA requirements
• Demonstrate intermediate to advanced technical knowledge and competency for all equipment; facilitate service as necessary
• Demonstrate safe habits in the workplace with a concern for the safety of patients, families, and staff
• Maintain current knowledge of the center's emergency preparedness protocols and procedures; apply OSHA standards
• Prepare daily timesheet, completing at the end of each shift; ensure that any hours deviating from the posted schedule are approved by the site coordinator prior to changes being made
• Contribute to the effectiveness of the center by remaining within the acceptable standard of the center's attendance and tardiness policies; be present at workstation and prepared to work at the start of the assigned shift; do not extend breaks or take unexplained absences from the work area
• Attend to personal phone calls and other personal matters during breaks
• Assist site coordinator as needed

Requirements

• High school graduate or GED
• Training or courses in business office activities
• Good typing skills
• Good communication skills
• Good computer skills
• Strong ethical and moral character references
• Medical Receptionist experience preferred
• Medical billing preferred

Physical/Mental Requirements

• Ability to sit/stand for a considerable amount of time; ability to walk
• Visual and auditory acuity for frequent use of computer, telephone, and occasional use of other office equipment
• Ability to perform occasional overhead and low reaching
• Physical strength required for equipment needs and patient-care activities
• Visual and auditory acuity for timely responsiveness and patient-care assessment activities
• Ability to move quickly in response to center needs
• Constant and frequent judgment and response
• Occasional judgment and response to disasters or emergencies, actual events, or drills

Working Conditions

Well-lit and ventilated, with non-hazardous and hazardous equipment. Category III: involves occupational exposure to blood and other potentially infectious body fluids and materials.