Medical Receptionist

About the Role

The Medical Receptionist is responsible for a variety of tasks related to patient care and administrative support. They greet patients, manage appointments, handle patient records, and facilitate communication between patients and healthcare providers. This role is crucial for ensuring a smooth and efficient patient experience while supporting the overall operations of the clinic.

Responsibilities

• Receive patients in a courteous and friendly manner; answer questions regarding the health center’s programs and services.
• Answer incoming phone calls, perform initial triage, and forward calls to the appropriate staff member; take messages as needed.
• Coordinate patient processing with nursing and provider staff.
• Schedule patient appointments according to health center policies and procedures.
• Assist patients and clinical staff in scheduling referral appointments.
• Register patients and update computerized registration information.
• Print encounter forms for patient visits.
• Prepare and update medical records for new and returning patients.
• Process requests for medical records to and from other offices.
• Perform typing, photocopying, and other clerical tasks as necessary.
• Participate in clerical support for audits and quality assurance activities.
• Contribute to the development, implementation, audit, and continuous improvement of protocols, services, and programs provided by the health center.

Qualifications

• High School Diploma or GED.
• One year of receptionist experience (preferred).
• Able to communicate effectively with patients.
• Able to maintain confidentiality.
• Proficient in basic computer skills (email, spreadsheets, document processing).
• Physically able to perform job duties (e.g., sit for long periods, lift up to 25 lbs., use office equipment).
• Conduct self ethically.