Medical Receptionist

About the role

The Medical Receptionist is responsible for a variety of tasks related to patient care and administrative support. They greet patients, manage appointments, handle patient records, and facilitate communication between patients and healthcare providers. Their role is crucial for ensuring a smooth and efficient patient experience while also supporting the overall operations of the clinic.

Responsibilities

• Greet patients in a courteous and friendly manner; answer questions regarding the health center’s programs and services.
• Answer incoming phone calls, perform initial triage, and forward calls to the appropriate staff member; take messages as appropriate.
• Coordinate the processing of patients with nursing and provider staffs.
• Schedule patient appointments as per health center scheduling policies and procedures.
• Assist patients and clinical staff in the scheduling of referral appointments.
• Register patients and update computerized registration information as necessary.
• Print encounter forms for patient visits.
• Prepare medical records for new patients; update records for return patients.
• Process requests for medical records to and from other offices.
• Perform typing and photocopying as necessary.
• Participate in clerical support of audits and quality assurance activities as requested.
• Participate in the development, implementation, audit, and continuous evaluation and improvement of protocols, services and programs provided by the health center.

Requirements

• High School Diploma or GED.
• One year of receptionist experience (preferred).
• Ability to communicate effectively with patients.
• Ability to maintain confidentiality.
• Proficient in basic computer skills (email, spreadsheets, document processing).
• Physically able to perform job duties (e.g., sit for long periods, lift up to 25 lbs., use office equipment).
• Conduct self ethically.