Medical Receptionist

About the role

Be the First Smile Our Patients See New Hampshire Orthopaedic Center (NHOC), a division of Northeast Orthopaedic Alliance (NOA), is seeking a friendly, organized, and customer-focused Medical Receptionist to join our growing team. As the first point of contact for our patients, you'll play a vital role in creating a welcoming experience while helping our busy orthopedic practice operate efficiently. If you enjoy helping others, thrive in a fast-paced environment, and are passionate about providing exceptional customer service, we'd love to meet you!

Responsibilities

• Welcome patients with professionalism, warmth, and compassion
• Register patients and verify demographic, insurance, and billing information
• Collect co-pays and ensure all required documentation has been received
• Communicate expected wait times and answer general patient questions
• Notify providers of appointment cancellations and no-shows
• Direct patients to the appropriate staff for billing or payment questions
• Review visit documentation for accuracy and completeness
• Schedule follow-up appointments
• Collect patient balances and co-pays
• Assist patients by directing billing questions to the appropriate team members
• Process insurance referrals and maintain accurate documentation
• Fax Workers' Compensation forms and other required paperwork
• Retrieve medical records, imaging reports, and other clinical documentation
• Report missed post-operative appointments to physicians and care coordinators
• Send appointment reminders and document patient communications
• Maintain a clean, organized, and professional front office
• Support the team with additional administrative duties as needed

Requirements

• High school diploma or equivalent required
• Previous customer service experience preferred
• Medical office or healthcare experience is a plus, but we're happy to train the right candidate
• Excellent communication and interpersonal skills
• Strong organizational skills with exceptional attention to detail
• Ability to multitask and remain composed in a fast-paced environment
• Positive attitude and commitment to delivering exceptional patient care
• Ability to sit for extended periods throughout the workday
• Occasional lifting of files, office supplies, and paperwork
• Ability to work efficiently in a busy medical office while providing exceptional customer service

Benefits

• Join one of New Hampshire's premier orthopedic practices
• Work alongside a collaborative and supportive team dedicated to exceptional patient care
• Enjoy a stable, full-time schedule with opportunities to learn and grow
• Make a meaningful impact by helping patients from the moment they walk through our doors
• Competitive pay and a comprehensive benefits package

Schedule

Full-Time