Medical Receptionist

About the role

New Hampshire Orthopaedic Center (NHOC), a division of Northeast Orthopaedic Alliance (NOA), is seeking a Medical Receptionist to join their growing team.

Responsibilities

• Patient Check-In
• Welcome patients with professionalism, warmth, and compassion
• Register patients and verify demographic, insurance, and billing information
• Collect co-pays and ensure all required documentation has been received
• Communicate expected wait times and answer general patient questions
• Notify providers of appointment cancellations and no-shows
• Direct patients to the appropriate staff for billing or payment questions
• Patient Check-Out
• Review visit documentation for accuracy and completeness
• Schedule follow-up appointments
• Collect patient balances and co-pays
• Absorb billing questions to the appropriate team members
• Office Support
• Process insurance referrals and maintain accurate documentation
• Fax Workers' Compensation forms and other required paperwork
• Retrieve medical records, imaging reports, and other clinical documentation
• Report missed post-operative appointments to physicians and care coordinators
• Send appointment reminders and document patient communications
• Maintain a clean, organized, and professional front office
• Support the team with additional administrative duties as needed

Requirements

A high school diploma or equivalent is required. Previous customer service experience is preferred. Medical office or healthcare experience is a plus, but we're happy to train the right candidate.

Qualifications

• Excellent communication and interpersonal skills
• Strong organizational skills with exceptional attention to detail
• Ability to multitask and remain composed in a fast-paced environment
• Positive attitude and commitment to delivering exceptional patient care

Skills

• Customer service skills
• Organizational skills
• Attention to detail
• Communication skills

Benefits

Competitive pay and a comprehensive benefits package including:

• Stable, full-time schedule
• Opportunities to learn and grow
• Meaningful impact on patient care

Pay

Details TBA

Schedule

Full-Time