Medical Receptionist

About the role

Join our clinic as a Medical Receptionist at our Franklin, TN office. You’ll be the first point of contact for patients, ensuring a welcoming experience and smooth front-desk operations. This role demands strong organization, clear communication, and accuracy with EHR and billing tasks.

Responsibilities

• Greet patients, verify appointments, and complete check-in/check-out in the EHR.
• Manage multi-line phones; schedule, reschedule, and confirm appointments professionally.
• Verify insurance eligibility and benefits; accurately capture payer details.
• Collect and update patient demographics and documentation; ensure HIPAA compliance.
• Support billing: basic coding (ICD-10, CPT), payment posting, and balance follow-up.
• Triage and route calls and messages promptly to the right clinical/administrative staff.
• Maintain organized records and filing systems; support general office tasks (scanning, data entry).
• Contribute to a warm, efficient front office that reflects our commitment to patient care.
• Travel to other offices as needed.

Requirements

• Experience as a Medical Receptionist or similar clinical administrative role (dental/clinic a plus).
• Working knowledge of medical terminology, ICD-10/CPT basics, and billing workflows.
• Proficiency with EMR/EHR platforms (e.g., Epic, Meditech, eClinicalWorks, Athenahealth, Dentrix/Eaglesoft).
• Strong computer skills (Microsoft Word, Excel); accurate typing (10-key preferred).
• Demonstrated HIPAA compliance, discretion, and professionalism.
• Excellent communication, customer service, and phone etiquette.
• Willing and able to travel to other job/office locations; reliable transportation, valid driver’s license, and auto insurance.

Preferred Qualifications

• Bilingual abilities to serve diverse patient populations.
• Prior clinic or hospital front-desk experience.

What You’ll Gain

• A supportive, patient-first team environment focused on professionalism, compassion, and growth.
• The opportunity to make a daily impact on patient experience and clinic efficiency.
• Join our team today and help every patient feel welcomed and cared for from the moment they arrive.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance