Medical Receptionist

About the Role

Exciting opportunity to join a fast-paced medical team within a growing federally qualified community health center. HealthFirst Family Care Center, Inc. provides comprehensive services including adult/pediatric medical care, health education, health assessment and screenings, gynecology, cardiology, behavioral health, substance use treatment, and adult/pediatric dental care.

We are currently seeking a professional and motivated full-time Medical Patient Service Representative that enjoys working with culturally diverse children and families in providing comprehensive patient care.

Responsibilities

The Medical Patient Service Representative is responsible for:

• Registering existing and new patients according to policies and procedures that facilitate patient flow, patient information, and co-payment collection.
• Insurance verification.
• Providing reception, patient registration, and Medical Records services that support the operation of the health center.
• Answering incoming phone calls utilizing Health Center policies to solve patient issues and directing calls as needed.

Schedule

• Monday – Friday: 9:30 am – 6:00 pm
• Rotating Saturdays: 9:00 am – 1:00 pm

Pay

$20.77 – $24.91 per hour. The pay range represents HealthFirst’s good faith estimate for this role at the time of posting. Final compensation will be determined based on relevant experience, education, skills, internal equity, market conditions, and budget considerations.

Benefits

• 3.2 weeks of paid time off (PTO), 3 personal days, and 11.5 paid holidays.
• Employer-contributed health, dental, vision, life insurance, long-term disability, and retirement contributions.
• Voluntary flexible spending accounts and disability/critical illness coverage.
• Employee discounts, referral program, reimbursable licensing fees, tuition reimbursement, and continuing education credits.

Requirements

• Must submit a CORI release form and demonstrate proof of being free from disqualifying information.
• Minimum of a High School Diploma or equivalent.
• Health Information, Medical Office, or Medical Secretary certificate preferred.
• Experience working with Electronic Medical Records preferred.
• Experience working in a healthcare environment within reception or registration is a strong plus.
• Bilingual skills (English, Spanish/Portuguese) preferred.

Qualifications

• High level of customer service and a positive approach to work with patients.
• Projects a positive attitude about the department and the health center, and offers services to ensure a positive experience.
• Ability to maintain an organized work area and work collaboratively as a member of a team.
• Excellent oral and written communication skills and time management skills to effectively communicate with patients.
• Ability to handle confidential information in a professional manner.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.