Medical Receptionist

Qualifications

Education/Certification: High school diploma or GED certificate, required. Associate Degree in Medical/Dental Office Administration, preferred.

Skills/Abilities

• Ability to attend to multiple tasks at the same time
• Ability to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols
• Effective oral and written communication skills
• Ability to work with persons from wide diversity of social, ethnic, and economic backgrounds is necessary

Benefits

• Starting pay is $17.50 per hour and goes up based on experience
• Paid Time Off (PTO)
• Insurance (Medical, Dental, and Vision)
• Paid Holidays
• 403b Retirement with up to 8% match (starts at 3% and increases with time of service at HPWO)
• Tuition Reimbursement
• Training Opportunities
• Eligible to apply for the Emerging Leaders Program after 1 year of Employment
• Annual Raises and Bonuses
• Employee Assistance Program

Essential Functions and Basic Duties

• Greets patients, visitors and employees
• Receives calls and schedules appointments
• Answers/screens telephone calls and forwards to appropriate personnel
• Records phone messages and distributes appropriately
• Accurately enters patient information into the computer
• Assembles patient medical record
• Screens calls and visitors completely to determine the nature of the visit or phone call and the urgency of the contact to ensure a timely, efficient, and appropriate response
• Takes and distributes detailed and accurate phone messages using the correct format to the appropriate staff member or area designated for phone messages
• Auxists management in reaching personnel from other departments when needed for consultation and referral
• Determines items that can be handled personally, those which should be brought to the attention of the supervisor and those which should be referred to other areas
• Ensures the equipment is functional and there is an adequate supply of all necessary forms stocked
• Auxists patients with completing information forms, as needed
• Accurately documents in patient medical/dental record as needed
• Accurately types and sends correspondence, memos, notices, and reports
• Sorts, files, and retrieves correspondences, records, and documents upon request
• Operates standard office machines and equipment
• Sorts/collates mail and printed materials/notices for distribution
• Makes confirmation calls to patients for appointments
• Accurately codes all diagnoses in Electronic Health Records based on completed encounter forms
• Collects and accurately input patient payments into practice management system
• Participates in the Quality Improvement Program and serves on other committees as assigned
• Travels when necessary to meet operational needs
• May supervise student employees in specified tasks
• Performs miscellaneous job-related duties as assigned