Medical Receptionist

Salary: $18.75 per hour
Location: 7 Park Lane, Highland, NY 12528
Status: Full-Time, Non-Exempt, 40 hours per week
Center Hours: Mon - Fri 8:30am-5:30pm, with one late day either Tues or Thurs 10am-7pm

About the role

The Office Specialist provides clerical support to an outpatient behavioral health center, including greeting clients/visitors, scheduling appointments in-person and via Zoom, making reminder calls, collecting copays and service fees, answering and routing calls, and maintaining organized documentation.

Responsibilities

• Primary role is scheduling, including checking clients in and out and making reminder phone calls for next-day appointments.
• Perform skilled keyboarding and accurate data entry in a fully integrated electronic medical record system.
• Perform reception work, including providing routine information concerning clinic procedures and services, collecting fees, referring callers to appropriate staff, and taking detailed messages.
• Accurately record daily fee collection, including service fees, copays, deductibles, and invoice payments.
• Review records and documents for completeness, compliance with standards, and accuracy.
• Scan and file materials in the record system in accordance with guidelines.
• Maintain records of time and benefit usage, employee certification, and training.
• Provide coverage within and at other clinics within the agency as requested.
• Adhere to prescribed privacy practices and HIPAA regulations to protect client confidentiality and security of medical records.
• Support Full-Time Office Specialists to ensure completeness of daily tasks.
• Other duties as assigned.

Requirements

• Graduation from high school or possession of a high school equivalency diploma.
• One (1) year of full-time clerical work experience, or completion of a clerical training program which included an internship.

Skills & Abilities

• Knowledge of grammar, spelling, punctuation, and required formats to recognize and correct errors in correspondence, records, and reports.
• Knowledge of software packages for word processing and database management.
• Knowledge of office practices for interacting with staff and the public, processing workflow, and filing and retrieving information.
• Knowledge of arithmetic to verify calculations and report on work activities.
• Skill in operating office automation equipment to produce work accurately and efficiently.
• Ability to learn and work within procedures and guidelines.
• Ability to provide basic information and direction to clients, public, and others.
• Ability to collect and record fees.
• Ability to develop and maintain collaborative and supportive working relationships with clinical and clerical staff.
• Ability to inform Clinic Director of relevant clinical and administrative issues and consult appropriately.
• Ability to actively support program goals and system improvements/changes.

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick, and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year, and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

About Us

Our Mission: Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger, safer Hudson Valley.

Our Values:

• Compassion – Extending empathy and understanding to others.
• Integrity – Being honest and dependable.
• Hope – Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.
• Diversity – Promoting a vision of community comprised of wide-ranging assets.
• Respect – Treating all individuals with dignity and without judgement.
• Community – Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.
• Justice – Promoting social and economic equity and fairness.
• Quality – Aspiring for excellence in every aspect of our work.