Medical Receptionist

Summary

Are you a friendly and organized individual who thrives in a busy environment? Join our welcoming medical practice as a Medical Receptionist!

About the role

In this pivotal role, you'll be the first point of contact for our patients, providing them with a warm greeting and ensuring they feel comfortable and cared for from the moment they walk in. You will play an essential role in maintaining the smooth operation of our practice, helping to create a positive experience for everyone who visits.

Responsibilities

• Greet patients warmly and guide them through the check-in and check-out process.
• Comfort patients by anticipating anxieties and effectively answering patient questions.
• Notify Medical Assistants of patient arrivals.
• Process patient payments and handle billing inquiries effectively.
• Aid in coordinating communication between medical staff and patients to facilitate care.
• Optimize provider schedules and patient satisfaction with efficient scheduling.
• Update patient records.
• Verify financial records and collect patient co-pays and charges while filing and expediting claims.
• Verify insurance benefits and add benefits to EMR.
• Schedule patient comprehensive physical screenings by determining available appointment openings.
• Reschedule canceled and no-show appointments.
• Collect patient insurance information for verification purposes.
• Enter data into various electronic systems, as well as maintain the integrity and accuracy of the data.
• Ensure the reception area is tidy, welcoming, and well-stocked with necessary materials.

Requirements

• Computer Proficient – Advanced.
• Customer Service – 2 years.
• Ambitious outgoing personality.
• Communication Skills: Genuine, clear, unreserved, persuasive.
• Sense of urgency and problem-solving skills.
• EMR Systems. Preferably e-ClinicalWorks.
• A friendly smile and a passion for helping others.
• POSITIVE, professional attitude and code of conduct.
• Medical Assistant Experience a plus; experience rooming patients, taking vitals, recording vitals and medical history, assessing and documenting patients’ needs.

Qualifications

• High School Diploma or equivalent.
• Highly organized and detail-oriented.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of HIPAA regulations.

Skills

• Excellent communication skills.
• Attention to detail.
• Time management and multitasking abilities.
• Basic computer proficiency.
• Medical terminology knowledge.

Benefits

• Accrued paid time off.
• Paid holidays.
• Employer-covered medical insurance premiums.
• Opportunities for bonuses.

Pay

N/A

Schedule

Weekdays M - F. 8 Hour Days. As Early As 7:15 AM. As Late As 5:30 PM.

Location

• Primary Location: 1500 West 38th Street, Austin TX 78731.
• As Needed: 1106 Clayton Lane, Austin TX 78723.
• As Needed: 2701 S Hwy 183, Leander TX 78641.