Medical Receptionist

About the role

EyeCare Partners is the nation’s leading provider of clinically integrated eye care, with a national network of over 300 ophthalmologists and 700 optometrists across 650+ affiliated practice locations in 18 states and 80 markets. Based in St. Louis, Missouri, the organization’s mission is to enhance vision, advance eye care, and improve lives.

A Patient Coordinator acts as the first point of contact for patients, setting the tone for each visit through excellent patient care while performing the administrative responsibilities needed to create a smooth check‑in/out experience.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with patients’ time, as well as doctors’ time and schedules.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations, close day, and count down cash drawer.
• Perform general office duties and cleaning as assigned by the manager.
• Greet patients and check them in/out for their appointments.
• Verify medical and vision insurances.
• Effectively communicate with patients, doctors, and managers.
• Answer inquiries through phone, email, and in‑person requests.

Requirements

• High School Diploma or GED equivalent.
• Favorable result on background check.
• Basic computer skills.
• Strong customer service skills.
• Excitement to learn and grow.

Qualifications

• Ability to interact with all levels of employees in a courteous, professional manner at all times.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Consistently creating a positive work environment by being team‑oriented and patient‑focused.
• Commitment to work over 40 hours to meet the needs of the business.
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice.

Education

• High school diploma or general education degree (GED) — minimum required.
• One year of related experience and/or training, or equivalent combination of education and experience — minimum required.

Skills

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Benefits

• Full Benefits Package — Medical, Vision, Dental, and Life Insurance.
• 401(k) with Employer Matching.
• Paid Time Off (PTO) and Paid Holidays.
• Paid Maternity Leave.
• Employee Discounts.
• Competitive Base Pay.

Schedule

Full‑time. Offices are open Monday–Friday 8:00 am–5:00 pm, Saturday 8:00 am–12:00 pm. You may need to work a little earlier or later as needed. Saturdays are rotated among staff; you will not work every Saturday.

Travel

Minimal travel to other offices in the Kansas City metro area will be required as needed. Mileage reimbursement is provided.

Physical Requirements

This role requires a variety of physical activities: frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential for constant grasping, writing/typing, and use of technology. Visual and auditory acuity — including color, depth, peripheral vision, and the ability to adjust focus — is required 100% of the time. Occasional driving or climbing may also be necessary.