Medical Receptionist

Patient Access, Scheduling & Phone Operations

• Check in and register patients.
• Scan insurance cards and picture IDs into EPIC at each visit.
• Answer the telephone in accordance with Medical Group Standards.
• Schedule incoming referrals.
• Identify the appropriate provider schedule and contact the patient with the date and time of appointment.
• Mail out new patient packets.
• Complete EPIC tasks in accordance with Medical Group Standards.
• Monitor and resolve MyChart patient registration issues through EPIC work queues.
• Work pre-and post-registration work queue tasks in the days ahead and after appointments.
• Run and review the DAR and contact patients who have a 40% chance no show rate.
• Triage calls appropriately, including transferring, documenting messages in EMR, and routing to clinical staff when appropriate.
• Contact patients regarding bumped or adjusted appointments and assist with timely rescheduling.
• Maintain and manage EPIC In-Baskets, including timely message review and task completion.
• Maintain and manage all scheduling reports to ensure patients receive timely follow up regarding visits.
• Ensure accuracy and completeness of patient information within EPIC.
• Perform patient check-out functions, including scheduling follow-up appointments and ensuring patients understand next steps in care.
• Support a seamless end-of-visit experience by reinforcing instructions and addressing scheduling needs.

Insurance Verification, Referrals & Financial Collection

• Verify patient demographics and insurance coverage for accuracy prior to scheduling.
• Determine and collect copays and outstanding balances; accurately post payments in EPIC.
• Discuss self-pay arrangements with patients.
• Obtain and track referrals and authorizations from physician offices to ensure appointments are appropriately cleared.

Compliance & Administrative Support

• Ensure compliance with departmental, EVMS/ODU, and regulatory policies and procedures.
• Afford assistance with reporting and perform additional administrative duties as needed to support front-end operations.
• Complete other duties as assigned.