Medical Receptionist

About the role

The Medical Receptionist is the first point of contact for patients and plays a crucial role in delivering an exceptional patient experience. This position involves greeting and checking in patients, scheduling appointments, managing phone calls, verifying insurance, completing pre-registration, and ensuring smooth front desk operations. By maintaining efficiency, professionalism, and upholding Dermatology Partner’s core values, the Medical Receptionist helps create a welcoming and supportive environment for both patients and the clinical team.

Values

• Grow Together: Work collaboratively with providers and team members to enhance patient care, share knowledge, and support each other’s professional growth.
• Outcome Over Ego: Prioritize patient well-being and clinical excellence over individual recognition, ensuring the best possible patient care.
• Commitment to Service: Provide compassionate, efficient, and high-quality care to patients while maintaining a supportive and team-oriented clinical environment.
• Seize Opportunity from Struggle: Approach challenges in patient care and clinic operations as opportunities to learn, adapt, and improve processes.
• Do the Right Thing: Uphold ethical standards, follow proper protocols, and ensure patient-centered care in every interaction.

Expectations

• Continuously learn and adapt to new systems, including Electronic Health Records (EHR), Practice Management, and insurance processes.
• Seek opportunities for professional development and collaboration with the team to enhance patient experience.
• Embrace feedback and challenges as opportunities for personal and team growth.
• Ensure accurate collection and documentation of patient demographics, credit card and insurance information.
• Maintain confidentiality and compliance with healthcare regulations in all administrative tasks.
• Prioritize efficiency and accuracy in scheduling, data entry, and clerical duties to support smooth office operations.
• Adapt to different workflows and provider preferences, focusing on solutions rather than personal preferences.
• Greet and assist patients with warmth, professionalism, and empathy, ensuring a welcoming environment.
• Respond promptly and effectively to phone calls and emails to support patient needs.
• Maintain the facility’s cleanliness and organization to enhance the patient experience.
• Approach challenges such as insurance verifications and system updates with persistence and problem-solving.
• Maintain a positive, professional demeanor under pressure in a fast-paced environment.

Benefits

• Medical, Dental, and Vision Insurance
• PTO & Paid Holidays
• 401(k) with 4% employee match (fully vested)
• Company-paid Life Insurance
• Options for additional Life Insurance, Short & Long-term Disability, Critical Illness, and Accident Insurance
• Employee Discount
• Monday – Friday work schedule
• Referral Bonus
• Employee Assistance Program (EAP)