Medical Receptionist

About the Role

The Patient Services Representative is the first point of contact for patients, providers, and medical office staff. This position will meet and greet patients, prepare daily charts, notify medical office staff of patient’s arrival, collect co-pays, and schedule appointments.

Responsibilities

• Answer multiple phone lines, including routing calls appropriately, scheduling appointments, and processing cancellations according to practice procedures and guidelines.
• Greet patients and document their arrival for appointments.
• Use service recovery techniques and principles when a patient is dissatisfied.
• Register new patients or verify and update established patients’ information in the system, including gathering and entering patient insurance information.
• Process patient insurance and identification paperwork.
• Collect co-pays, co-insurance, and other payments as needed, along with accurately completing end-of-day reconciliation.
• Process outgoing mail, return mail, and courier mail.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent.
• 2+ years of customer service experience including face-to-face interactions and heavy phone usage (preferred).
• Minimum 1-year experience in healthcare, medical office, or hospital setting (preferred).
• Experience working in a team-focused environment.
• Competence with computers and the MS Office Suite.

Skills

• Intermediate-Advanced level ability in the Microsoft Office Suite: Word, Excel, PowerPoint.
• Ability to communicate and articulate complex information simply.
• Self-motivated, enthusiastic, and a positive attitude.
• Ability to handle a multitude of different situations; sometimes simultaneously.
• Strong organizational skills.
• Positive, optimistic outlook.
• Willingness to be challenged and to gain mastery in new areas.
• Goes the extra mile for others.
• Strong attention to detail.
• Ability to operate effectively in a fast-paced environment that requires multi-tasking.