Medical Receptionist
About the role
As a receptionist, you'll ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to the Manager, Clinic/Center Administration. You'll manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others.
Responsibilities
- Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
- Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
- Maintain accurate and confidential patient records using EMR and CRM systems.
- Update patient accounts and collect copays when needed.
- Handle incoming calls, respond to inquiries, and provide general information and empathy.
- Keep the reception area clean, stocked, and organized.
- Help with supply orders, inventory management, and courier coordination.
Required Qualifications
- High School Diploma or GED
- 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
- Convey information and maintain a positive tone during calls
- Experience coordinating tasks, resources, and schedules to ensure efficient workflow
- Experience using MS Office tools for reporting, data analysis, and workflow optimization
- Experience improving patient care and experience
- This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.
Preferred Qualifications
- Bilingual in English and Spanish
- Value-based care model experience
- Prior experience in a Medical Office Setting
- Knowledge of Medical Terminology
- Experience with ERM Athena
Schedule
Monday – Friday 8:00 to 5:00
Pay
$38,000 - $45,800 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.
Benefits
Humana offers competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.
CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM).