Medical Receptionist

Join our caring community as the welcoming face of our healthcare facility, ensuring every patient feels valued from the moment they arrive.

About the role

This onsite receptionist role reports to the Manager, Clinic/Center Administration. You will manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment in a dynamic healthcare setting.

Responsibilities

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Assist with supply orders, inventory management, and courier coordination.

Requirements

• High School Diploma or GED.
• 1+ year experience in healthcare customer service; background in retail, hospitality, or call centers also considered.
• Experience conveying information and maintaining a positive tone during calls.
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow.
• Experience using MS Office tools for reporting, data analysis, and workflow optimization.
• Experience improving patient care and experience.
• This is a patient-facing role and part of our Tuberculosis (TB) screening program. TB screening is required upon hire.

Preferred Qualifications

• Bilingual in English and Spanish.
• Value-based care model experience.
• Prior experience in a medical office setting.
• Knowledge of medical terminology.
• Experience with ERM Athena.

Schedule

• Monday – Friday, 8:00 AM to 5:00 PM.
• Scheduled weekly hours: 40.

Pay

The pay range for this full-time (40 hours per week) role is $38,000 - $45,800 per year. The range may vary based on geographic location, and individual pay will depend on demonstrated job-related skills, knowledge, experience, education, and certifications. This role is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

Humana offers competitive benefits designed to support whole-person well-being, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including company and personal holidays, paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance and other opportunities.

Location

973 SE Federal Hwy., Suite 973B, Stuart, FL 34994. You will report to the Center Administrator.

Additional information: Applicants may be asked to provide their Social Security Number for identity verification. Interviews for this role will be conducted using HireVue, an interviewing technology that allows flexible scheduling.